Support Coordination Entry

TurnPoint has a variety of Appointment Types, one of which is the Support Coordination Entry. This Appointment type is built specifically for NDIS Support Coordination, however is utilised elsewhere where a note being added to the CRM also involves a billable component. 

Please note: For Support at Home - there is a dedicated Case Management appointment type which can be found here

Accessing Support Coordination Entry

You will first need to request access to this feature by reaching out to our friendly customer support team. Once enabled you will be able create a Support Coordination Entry by using the quick access menu:

Adding in a Support Coordination Entry

Once you are in the Support Coordination Entry space, you will notice it looks similar to the Add Appointment Feature

Ensure that all mandatory fields are filled in. 

Please note

• The Service Type is pre-loaded with a set list of Service Types that you will provide when we turn on the feature. If you need more service types simply reach out to our Customer Support Team.
• The Start and End times are prefilled for the most recent hour preceeding when you add the note in

The only difference with the Support Coordination Entry is that the status will be set immediately to complete, and a note will be added directly into the Clients CRM.