SAH - Claims - Understanding Service Type Display

Overview

When viewing Support at Home claims, you'll now see both the Support at Home service type (used for ACO claiming) and the corresponding TurnPoint service type on each claim line item.

Why This Matters

Throughout your workflow (pricing → budgeting → appointments → invoicing), TurnPoint uses internal service types to manage your operations. When it comes time to claim with the Aged Care Online (ACO), these are mapped to official Support at Home service codes.

Displaying both service identifiers helps you:

• Trace services from appointment through to claiming
• Resolve claim errors more efficiently
• Understand the connection between your internal service setup and government claiming service types

What You'll See

Each line in a Support at Home claim will display:

• SAH Service Tyoe: The official name used for claiming 
• TP Service Type: Your internal service type name that generated this claim item

Example Scenario from above

If you've set up a TurnPoint service type called "Enrolled Nurse - 30mins" that maps to SAH service code "Assistance with self-administration of medication", you'll now see both identifiers on the claim line:

• SAH Service: Assistance with self-administration of medication
• TP Service Type: SAH - Enrolled nurse clinical care (30mins)

This makes it immediately clear which of your internal services generated the claim line, particularly useful when troubleshooting validation errors or explaining claims to clients.

Benefits for Claim Error Resolution

This dual display makes it easier to identify which internal service type created which claim line. When ACO returns a claim error, you can now:

1. Quickly identify the TurnPoint service type that caused the issue
2. Review the service type configuration for mapping accuracy
3. Trace back through appointments and invoices using familiar service type names
4. Resolve errors faster without needing to cross-reference multiple screens