Support at Home - Overview

This article is designed to give you an overview of TurnPoint's approach to the new Support at Home Reforms due to go-live on 1 November 2025 (delayed from 1 July 2025). 

Support at Home will be receiving a dedicated module with multiple features combining to create one efficient system that helps you stay compliant and reduce busy work. Below is a basic diagram for the flow of information and features that make up Support at Home:

Set-up

To make Support at Home work within TurnPoint a number of features need to be used and completed. There are two mandatory features for the rest of the functions to work and some additional setup features that will increase functionality of other features further down the flow. 

• Service Type Associations (Mandatory)
  This feature is built to help you match your existing TurnPoint Services to the new SaH service types. You can find more information here
   
• Price Plans (Mandatory)
  This feature is built to help you build out your Price Plan for each service type in TurnPoint
   
• SaH Service
  This is a non-mandatory feature that will allow you to upload Approved Services per client. Until SaH is released on the 1st of November 2025 there will be no data required here
   
• SaH Contributions
  This is a non-mandatory feature that will allow you to upload Co-Contribution percentages per client. Until SaH is released on the 1st of November 2025 there will be no data required here
   
• SaH Budgets
  This is a non-mandatory feature that will allow you to upload Budget Totals per client. Until SaH is released on the 1st of November 2025 there will be no data required here

Day-to-Day use

The Features Contained in this section will be the most heavily used in the day to day environment and have been designed to increase operational efficiency
 

• Budgets
  Under the new Support at Home within TurnPoint, Budgets have recieved a large upgrade compared to the existing Home Care Package Budgets allowing for greater in depth planning. You can find more about the Budget Builder here
   
• Budget Tracker
  A new feature is the budget tracker that is available on a company wide and individual client perspective. This budget updates in realtime giving Case Managers and Executive Team up to date information to make informed decisions. 
   
• Case Management
  A new feature is the Case Management Feature allowing Case Managers to record their notes and an associated time component to be billed. 
   
• Supplier Invoices
  Supplier Invoices allows providers to upload 3rd party invoices and complete an approval process before claiming as part of Support at Home
   

Claiming and Invoicing

TurnPoint is building features specific to Invoicing and Reconciling invoices with Services Australia. We will populate this section as we get closer to releasing features

Statements and Direct Debit

TurnPoint is building features specific to building compliant easy to read statements as well as integrations with direct debiting solutions for collecting Co-Contributions We will populate this section as we get closer to releasing features