I cannot export SaH statements - statement is in Queued

Q: I've tried to download statements, and jobs status shows Queued, and I cannot seem to download the file

A: PDF generation places significant computational load on our servers, particularly at the scale required for SAH statements. To maintain system stability and optimal performance for all users, we have a queuing mechanism that processes these requests systematically rather than all at once.
 
So when you request a PDF, it enters a processing queue. During high-volume periods when multiple users are generating PDFs simultaneously, the system works through requests sequentially. After submitting your request, simply refresh the page after some time, and your PDF should be ready for download.
 
This queuing system is a critical feature that protects our infrastructure from excessive load. Without this mechanism in place, simultaneous PDF generation requests would severely impact system performance and could lead to service disruptions affecting all users.
 

The brief delay you're experiencing is an intentional design choice that ensures reliable, consistent service delivery across the platform.

Please refresh your screen and your PDF should be available. However, if after waiting 30 minutes and refreshing the page your PDF still has not generated, please reach out to Support team for further investigation.