Issue on Mobile interface - login issue

This article is to provide some guidance for common issues you might encounter when using our TurnPoint mobile interface.

We can accommodate most other operating systems but TurnPoint has been optimised for the following operating systems:

- iOS 9.1 and higher

- Android 5.1 and higher

Please use this article for basic trouble shooting, but we recommend you contact your device manufacturer/carrier if the issue persists.

If you have issue logging in, or are advised that the login details are not correct,

1. First, check if you are accessing TurnPoint system through web browser instead of TurnPoint application. It should be through web browser, so if you are using TurnPoint apps, please uninstall it, and access to TP1.com.au through your web browser

2. If you are on TurnPoint browser, and still having login issue, please contact your office to obtain login details