Incident & Hazard Reporting

We have been working hard behind the scenes to create an Incident & Hazard reporting module within TurnPoint Assist. 

Incident & Hazard Reporting isn't currently enabled but please reach out to Support to get this turned on.

This will allow Care/Support Workers to submit incidents & hazards in real time directly through the mobile interface. 

Incidents & hazards can also be submitted on behalf of clients, care workers on a PC 

Once an incident or hazard has been submitted TurnPoint will send an automated email to the nominated Incident Admin Users. The Admin user can Add Comments & flag the incident as "In Review" 

While the Incident or Hazard is In Review, Admin users can add as many updates/notes as required. We recommended adding as much detail as possible

The Incident or Hazard can then be marked as "Submitted for Review". Only incident Admin users will have the ability to edit or update the status.

Admin users will then be able to review all the information provided and actions taken and update the incident or hazard as "Resolved", if there is more information or action required Admin users can change the status back to "In Review" for Case Managers to update.

For more information or questions please reach out to the Support Team.