System Notifications

TurnPoint system has automatic notification features where certain action within the system triggers email/SMS notification to system users, which can be set through 1. system configuration page and 2. user details page.

Please check what types of notification TurnPoint sends out for different occasions.

The distribution list (last column) is dictated from two areas:

1. System Configuration

   This is where you can check your organisation's company main email, accounts email, and incident admin users, etc.

This set up is usually confirmed by managers during implementation and set up by TurnPoint team, but can be updated by TurnPoint team as per request.

2. User details

When adding users to TurnPoint, it gives you option to opt in/out of system notification.

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If you want to run a report of system users with their notification setup to review, please go to Reports > Mail Merge > By Care Worker,

and select relevant fields.